Privacy Policy

BID Capital Partners (“we”, “us”, or “our”) operates the platform at bidcpsme.com(the “Platform”). The Platform helps entrepreneurs, trainers, and programme administrators manage training, deliverables, mentoring, and reporting. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access the Platform. By using the Platform, you consent to the practices described in this policy.

We may collect the following categories of information:

• Account information: name, email address, securely hashed password, phone number, timezone, and role.
• Profile information: business name, sector, stage, country, specialisms, and details supplied in entrepreneur or trainer profiles.
• Programme data: training progress, content ratings, deliverables, session bookings, periodic updates, goals, and funding information.
• Integration data: calendar connection details and availability information needed to schedule sessions. We do not ask you to provide your Google password.
• Usage data: log data, device information, browser type, pages visited, and diagnostic information collected when you use the Platform.
• Communications: correspondence and messages sent through or about programme activities.

We use collected information to:

• Provide, operate, secure, and maintain the Platform.
• Create and manage accounts and programme access.
• Process training activity, deliverables, ratings, and session bookings.
• Send account, programme, session, reminder, and service communications.
• Generate programme reports and improve Platform features and performance.
• Detect and address technical issues, misuse, fraud, and security concerns.
• Comply with applicable legal obligations.

We do not sell your personal information. We may share information with:

• Service providers: providers supporting hosting, storage, video, calendars, analytics, and email delivery under appropriate obligations.
• Programme participants and partners: authorised trainers, mentors, administrators, and programme partners, limited to information needed to deliver and oversee relevant programmes.
• Legal authorities: when required by law, court order, or to protect rights, safety, and property.
• Business transfers: in connection with a merger, acquisition, restructuring, or asset sale, subject to appropriate safeguards.

We retain personal information while your account is active and as needed to provide Platform services. Certain records may be retained after account closure when required by law or for legitimate purposes such as security, auditing, programme reporting, dispute resolution, and legal compliance.

We use reasonable technical and organisational safeguards, including encrypted transmission, access controls, monitoring, and security reviews. No transmission or storage method is completely secure, so we cannot guarantee absolute security.

Depending on your jurisdiction, you may have rights to access, correct, update, or delete personal information, withdraw consent, or object to certain processing. Contact info@bidcpsme.com to make a request. We will respond in accordance with applicable law and may need to verify your identity first.

The Platform uses cookies and similar technologies to maintain secure sessions, remember preferences, and support performance and diagnostics. You can control cookies through your browser settings, but disabling essential cookies may prevent parts of the Platform from working.

The Platform may connect to third-party services or contain links to third-party websites. Their handling of information is governed by their own terms and privacy policies. We encourage you to review those policies before using the services.

The Platform is not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.

Information may be transferred to and processed in countries other than your own. Where this occurs, we take steps designed to apply appropriate safeguards in accordance with this Privacy Policy and applicable law.

We may update this Privacy Policy from time to time. Changes are effective when posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or how BID Hub handles information, contact info@bidcpsme.com.